Local Fans Business Terms

These Business Terms apply when a business, sole trader, organisation, charity or other approved local operator registers for or uses a business profile on LocalFans.

LocalFans is operated by Ben Peters, a sole trader trading as Local Fans, of 34a Market Place, Olney, MK46 4AJ.

By registering a business and submitting a business application, you agree to these Business Terms.

LocalFans is intended to promote independent and locally run businesses, services and organisations relevant to the communities served by the platform.

Local Fans may review applications and decide whether a business is suitable for inclusion.

We may approve, reject, request changes to, suspend or remove a listing where reasonably necessary to protect the purpose, quality or integrity of the platform.

Approval is at our reasonable discretion.

You must be authorised to create and manage the business profile you register.

You confirm that the information you provide is accurate and that you have authority to publish content on behalf of the business.

You must not claim or register a business you do not own or have authority to represent.

You are responsible for keeping your business profile accurate and reasonably up to date.

This includes, where applicable:

• business name;
• description and business information;
• category and services;
• contact details;
• location;
• opening hours;
• branding and images; and
• other information you publish.

Local Fans may moderate profile content but is not responsible for maintaining your business information for you.

Eligible businesses receive a 90-day free trial of the LocalFans business service.

No subscription fee is payable during the free trial.

After the free trial, the current intended subscription price is £29 per month.

Before any paid subscription begins, the applicable price and payment arrangements will be made clear to you.

Unless you have expressly authorised a recurring payment arrangement, your business will not automatically be charged simply because the free trial has ended.

If you choose to continue with a paid subscription, the subscription is charged at the agreed rate and frequency communicated to you.

You may cancel at any time.

Cancellation stops future subscription charges after the applicable paid period. Unless otherwise agreed or required by law, fees already paid for a current subscription period are not automatically refundable.

Local Fans may change its business pricing in the future. We will provide reasonable notice of price changes affecting an existing paid subscription.

You are under no obligation to continue with a paid subscription after the 90-day free trial.

If you do not continue with a paid subscription, Local Fans may restrict business-owner publishing or management features after the trial.

We may retain or change the visibility of the public business listing in accordance with the product available at that time.

We will make the applicable position clear before the end of the trial.

You may publish offers through your business account where the feature is available.

You are responsible for:

• ensuring an offer is genuine;
• describing the offer accurately;
• stating important restrictions or conditions;
• setting appropriate dates;
• honouring the offer as published, subject to clearly stated availability or restrictions; and
• complying with consumer, advertising and other applicable laws.

Local Fans is not a party to transactions between you and a LocalFan.

We may remove an offer that appears misleading, unlawful, expired, inappropriate or inconsistent with these Terms.

You may publish events through your business account.

You are responsible for the event and the accuracy of the information published.

You must update or cancel an event promptly if material information changes.

Where an event is cancelled, you should provide appropriate cancellation information where possible.

Local Fans is not the organiser of your event and is not responsible for event delivery, ticketing, safety or refunds.

You may publish job vacancies where the feature is available.

You are responsible for ensuring vacancy content and your recruitment process comply with applicable employment, equality and other laws.

You must not publish false, misleading, discriminatory or unlawful vacancies.

Local Fans does not act as your recruitment agency or employment business.

LocalFans may allow registered users to review your business.

You may be able to respond publicly to reviews.

Your responses must be professional and must not:

• threaten or harass a reviewer;
• disclose private customer information;
• publish sensitive personal information;
• discriminate against a reviewer;
• make knowingly false statements; or
• attempt to manipulate the review system.

You may report a review through the available reporting process where you reasonably believe it breaches the platform rules.

Reporting a review does not guarantee removal.

A negative opinion or disagreement alone is not necessarily grounds for removal.

Local Fans may investigate reported content and decide whether to leave, hide, restore or remove it.

You retain ownership of business content you submit.

You give Local Fans a non-exclusive, royalty-free licence to host, display, reproduce and technically adapt your content as reasonably necessary to operate and promote the Local Fans platform on which your business appears.

This may include displaying your business name, logo, profile images and published content within LocalFans discovery features and reasonable promotional material relating to the platform.

You confirm that you have the rights and permissions needed to use the content you upload.

Local Fans may send you account and service communications relating to:

• your business application;
• approval or moderation;
• reviews;
• review reports and outcomes;
• business content;
• security;
• your subscription; and
• important changes to the service.

Certain optional notification preferences may be managed through the platform.

We may still send essential account, security, contractual or moderation communications where necessary.

We may separately ask whether you would like to receive marketing communications from Local Fans.

Where consent or another lawful basis is required, we will handle marketing in accordance with applicable data-protection and electronic-marketing rules.

You can opt out of marketing communications without ending your business account.

You must not use LocalFans to publish or promote:

• unlawful goods or services;
• fraudulent or misleading activity;
• discriminatory content or unlawful recruitment practices;
• fake reviews or manipulated ratings;
• content that infringes intellectual property rights;
• malicious software;
• content intended to deceive LocalFans users; or
• activity that creates a material risk to the platform or its users.

We may restrict, suspend or remove a business profile or business-owner access where we reasonably believe:

• these Terms have been breached;
• information is materially false or misleading;
• the business is no longer eligible for the platform;
• the platform is being abused;
• users or other businesses may be at risk;
• payment due under an agreed paid subscription remains outstanding; or
• action is required by law.

Where appropriate, we may contact you or request changes before taking final action.

Local Fans provides a discovery and engagement platform.

We are not a party to contracts between your business and customers.

You remain responsible for:

• your products and services;
• customer service;
• prices;
• payments;
• bookings;
• refunds;
• complaints;
• events;
• recruitment; and
• compliance with laws applicable to your business.

LocalFans is a developing service.

We may add, change or remove features and may carry out maintenance or technical work.

We do not guarantee that every feature will always be available without interruption.

We will aim to communicate material changes that significantly affect paid business services.

Nothing in these Business Terms excludes or limits liability where it would be unlawful to do so.

Subject to that, Local Fans is not responsible for indirect or consequential losses arising from use of the platform.

Local Fans does not guarantee a particular number of profile views, customers, enquiries, bookings, applications, sales or other commercial results.

You may cancel your subscription at any time.

You can contact hello@localfans.co.uk if you wish to close your business account.

Account closure may be subject to reasonable steps to verify that the request is authorised.

Certain information may be retained where necessary for legal, accounting, security, dispute or platform-integrity purposes, as explained in our Privacy Notice.

We may update these Business Terms.

The current version will be published on the platform.

Where changes materially affect an existing paid business subscription, we will provide reasonable notice.

These Business Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.

Email: hello@localfans.co.uk