Business Terms

These Business Terms apply when a business, sole trader, organisation, charity or other approved local operator registers for or uses a business profile on LocalFans.

LocalFans is operated by LocalFans Ltd, a company registered in England and Wales (company number 17390795), whose registered office is at 1 Austen Avenue, Olney, Buckinghamshire, MK46 4DL.

In these Business Terms, “we”, “us” and “our” mean LocalFans Ltd, and “LocalFans” means the platform and service we operate. Your contract for business services is with LocalFans Ltd.

LocalFans was previously operated by Ben Peters trading as Local Fans. From 10 August 2026 the service is operated by LocalFans Ltd, which has assumed the operation of LocalFans and the relevant rights and obligations associated with it, including any existing business arrangements. You do not need to re-register your business because of this change.

By registering a business and submitting a business application, you agree to these Business Terms.

LocalFans is intended to promote independent and locally run businesses, services and organisations relevant to the communities served by the platform.

We may review applications and decide whether a business is suitable for inclusion.

We may approve, reject, request changes to, suspend or remove a listing where reasonably necessary to protect the purpose, quality or integrity of the platform.

Approval is at our reasonable discretion.

You must be authorised to create and manage the business profile you register.

You confirm that the information you provide is accurate and that you have authority to publish content on behalf of the business.

You must not claim or register a business you do not own or have authority to represent.

You are responsible for keeping your business profile accurate and reasonably up to date.

This includes, where applicable:

• business name;
• description and business information;
• category and services;
• contact details;
• location;
• opening hours;
• branding and images; and
• other information you publish.

We may moderate profile content but are not responsible for maintaining your business information for you.

Free trial

New businesses receive a 30-day free trial with full Engage features.

Businesses whose trial began before 22 October 2026 keep the trial end date already recorded for them. It is not shortened, restarted or extended by this version.

The trial begins on the date we first approve your business application. It does not begin when you register or when you provide your payment card.

No subscription payment is taken during the free trial.

If your application is not approved, no trial or paid subscription begins and no subscription payment is taken.

We may offer promotional trials or extend an individual business's trial. Any different trial length or extension will be confirmed to you.

Subscription plans and prices

We offer two plans:

• Free: £0 per month. Includes your business profile and all other business features except Updates, Events, Offers and Jobs; and
• Engage: £9.99 per month. Includes every Free feature plus Updates, Events, Offers and Jobs.

The Discover plan is no longer available. Existing Discover subscriptions move to Engage at £9.99 per month, with all Engage features.

New businesses receive full Engage features during their free 30-day trial. They are set to continue on the paid Engage plan when the trial ends, unless they cancel before then. Cancelling during the trial does not affect access to Engage features for the remainder of the trial.

If you cancel before your trial ends, your business automatically moves to the Free plan when the trial ends, without a subscription payment being taken. When a trial ends without a paid subscription continuing, your business automatically moves to Free; failed payments are handled separately under section 6.

The Free plan has no monthly subscription charge. Features and any additional charges, including networking event tickets, are shown in our plan comparison.

Before you authorise payment, we will show you the total price payable and any tax information the law requires.

Registration and payment authorisation

When you register, you provide your payment card securely through our payment provider, Stripe.

To register, you must accept these Business Terms and expressly authorise us to take recurring monthly subscription payments from that card when your free trial ends.

Saving your card and submitting your application does not itself trigger a subscription payment.

Unless you cancel before your free trial ends, your selected plan becomes payable automatically when the trial ends, and monthly after that.

Manage Subscription shows your selected plan, its monthly price and your expected first payment date.

If we have not yet started paid billing when your trial ends, your existing access continues free of charge until we give you appropriate notice of a change.

Your business will not be charged automatically unless you have accepted the applicable Business Terms and expressly authorised recurring payments. This includes businesses that registered before automatic paid subscriptions were introduced.

Managing your subscription

Paid subscriptions renew monthly until cancelled.

In Manage Subscription you can view your subscription, update your payment details and cancel.

If you cancel Engage, your business moves to the Free plan at the end of the period you have already paid for. You keep Engage until then.

Before you confirm a plan change, we will show you when it takes effect and what you will pay in future.

Cancellation

You can cancel at any time in Manage Subscription. If you cannot access Manage Subscription, email hello@localfans.co.uk.

If you cancel before your first subscription payment, that payment will not be taken.

If you cancel a paid subscription, it will not renew. Your paid access normally continues until the end of the period you have already paid for.

Cancelling your subscription does not automatically delete your business account or its content.

Unless otherwise agreed or required by law, fees already paid for the current subscription period are not refunded automatically. Nothing in these Business Terms affects any statutory cancellation or refund rights you have.

Failed payments

If a subscription payment fails, we or Stripe may retry it.

You will normally keep your existing features and public listing for seven days after the first failed payment.

If payment is still outstanding after that, we may temporarily hide your public listing, after carrying out the required checks and giving any required notice. Hiding a listing does not delete your profile or content.

When the outstanding payment is made, we will lift any restriction applied because of it. This does not remove restrictions applied for other reasons, such as moderation or administrative action.

Price changes

Networking event tickets cost £15 per person for every business plan and for guests. Subscriptions do not include complimentary networking tickets; any networking credit or entitlement already issued to you is honoured.

We may change our subscription prices. We will tell existing subscribers about a price increase at least 30 days before it takes effect, and you may cancel before the new price applies.

Payment processing

Stripe securely collects and stores your payment method and processes subscription payments for us.

We do not store full card numbers or card security codes.

A receipt or payment confirmation will be available for each successful subscription payment.

You may publish offers through your business account where the feature is available.

You are responsible for:

• ensuring an offer is genuine;
• describing the offer accurately;
• stating important restrictions or conditions;
• setting appropriate dates;
• honouring the offer as published, subject to clearly stated availability or restrictions; and
• complying with consumer, advertising and other applicable laws.

LocalFans Ltd is not a party to transactions between you and a LocalFan.

We may remove an offer that appears misleading, unlawful, expired, inappropriate or inconsistent with these Terms.

You may publish events through your business account.

You are responsible for the event and the accuracy of the information published.

You must update or cancel an event promptly if material information changes.

Where an event is cancelled, you should provide appropriate cancellation information where possible.

LocalFans Ltd is not the organiser of your event and is not responsible for event delivery, ticketing, safety or refunds.

You may publish job vacancies where the feature is available.

You are responsible for ensuring vacancy content and your recruitment process comply with applicable employment, equality and other laws.

You must not publish false, misleading, discriminatory or unlawful vacancies.

LocalFans Ltd does not act as your recruitment agency or employment business.

LocalFans may allow registered users to review your business.

You may be able to respond publicly to reviews.

Your responses must be professional and must not:

• threaten or harass a reviewer;
• disclose private customer information;
• publish sensitive personal information;
• discriminate against a reviewer;
• make knowingly false statements; or
• attempt to manipulate the review system.

You may report a review through the available reporting process where you reasonably believe it breaches the platform rules.

Reporting a review does not guarantee removal.

A negative opinion or disagreement alone is not necessarily grounds for removal.

We may investigate reported content and decide whether to leave, hide, restore or remove it.

You retain ownership of business content you submit.

You give LocalFans Ltd a non-exclusive, royalty-free licence to host, display, reproduce and technically adapt your content as reasonably necessary to operate and promote the platform on which your business appears.

This may include displaying your business name, logo, profile images and published content within LocalFans discovery features and reasonable promotional material relating to the platform.

You confirm that you have the rights and permissions needed to use the content you upload.

We may send you account and service communications relating to:

• your business application;
• approval or moderation;
• reviews;
• review reports and outcomes;
• business content;
• security;
• your subscription; and
• important changes to the service.

Certain optional notification preferences may be managed through the platform.

We may still send essential account, security, contractual or moderation communications where necessary.

We may separately ask whether you would like to receive marketing communications from us.

Where consent or another lawful basis is required, we will handle marketing in accordance with applicable data-protection and electronic-marketing rules.

You can opt out of marketing communications without ending your business account.

You must not use LocalFans to publish or promote:

• unlawful goods or services;
• fraudulent or misleading activity;
• discriminatory content or unlawful recruitment practices;
• fake reviews or manipulated ratings;
• content that infringes intellectual property rights;
• malicious software;
• content intended to deceive LocalFans users; or
• activity that creates a material risk to the platform or its users.

We may restrict, suspend or remove a business profile or business-owner access where we reasonably believe:

• these Terms have been breached;
• information is materially false or misleading;
• the business is no longer eligible for the platform;
• the platform is being abused;
• users or other businesses may be at risk;
• payment due under an agreed paid subscription remains outstanding; or
• action is required by law.

Where appropriate, we may contact you or request changes before taking final action.

LocalFans Ltd provides a discovery and engagement platform.

We are not a party to contracts between your business and customers.

You remain responsible for:

• your products and services;
• customer service;
• prices;
• payments;
• bookings;
• refunds;
• complaints;
• events;
• recruitment; and
• compliance with laws applicable to your business.

LocalFans is a developing service.

We may add, change or remove features and may carry out maintenance or technical work.

We do not guarantee that every feature will always be available without interruption.

We will aim to communicate material changes that significantly affect paid business services.

Nothing in these Business Terms excludes or limits liability where it would be unlawful to do so.

Subject to that, LocalFans Ltd is not responsible for indirect or consequential losses arising from use of the platform.

LocalFans Ltd does not guarantee a particular number of profile views, customers, enquiries, bookings, applications, sales or other commercial results.

You may cancel your subscription at any time, as explained under Cancellation in section 6.

You can contact hello@localfans.co.uk if you wish to close your business account.

Account closure may be subject to reasonable steps to verify that the request is authorised.

Certain information may be retained where necessary for legal, accounting, security, dispute or platform-integrity purposes, as explained in our Privacy Notice.

We may update these Business Terms.

The current version will be published on the platform.

Where changes materially affect an existing paid business subscription, we will provide reasonable notice.

These Business Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.

Contractual notices and other correspondence should be sent to:

Email: hello@localfans.co.uk